Privacy Policy for SH General Landscapes LLC

Effective Date: August 15, 2025 Last Updated: August 15, 2025

1. Introduction

Welcome to SH General Landscapes LLC ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website, communications, and/or any related services, sales, marketing, or events (we refer to them collectively in this policy as the "Services").

2. What Personal Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our Services.

a. Information You Provide to Us

• Contact Information: We collect your first and last name, email address, mailing address, and phone number when you request a quote, schedule a service, or contact us.

• Location Information: We collect your physical address or property location when you request an estimate or schedule a project.

• Payment Information: If you make a payment, we collect data necessary to process your payment. All payment data is handled and stored by our payment processor, Stripe.

• Communications: When you contact us for customer support or other purposes, we may collect the content of those communications.

b. Information Collected Automatically

• Log and Usage Data: We may automatically collect log and usage data when you access or use our online Services. This data may include your IP address, browser type, operating system, referring URLs, and the dates/times of your visits. This information is primarily needed to maintain the security and operation of our Services.

3. How We Use Your Personal Information

We use the information we collect for various business purposes, including:

• To Provide and Manage Our Services: To schedule estimates, perform landscaping services, process payments, and manage your customer account.

• To Communicate with You: To send you service estimates, invoices, scheduling updates, and to respond to your inquiries.

• For Marketing and Promotional Purposes: To send you communications (like seasonal offers) that we believe may be of interest to you. You may opt out of our marketing communications at any time.

• For Legal and Security Purposes: To comply with legal obligations, prevent fraud, and enforce our terms and conditions.

4. Who We Share Your Personal Information With

We only share your information with the following categories of third parties under specific circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf. This includes Stripe for payment processing, Jobber for job management and customer relationship management, and Google services for business operations and data analysis. These providers only have access to your information to the extent necessary to perform their functions.

• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, a governmental request, a judicial proceeding, court order, or legal process.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. SMS/Text Messaging Policy

If you have provided us with your prior express written consent to receive SMS/text messages, we will use your mobile number to provide you with service reminders, scheduling updates, and other relevant information.

We will not share your SMS consent or mobile number with any third parties or affiliates for marketing or promotional purposes. SMS consent is not shared with third parties. Standard message and data rates may apply. You can opt out of receiving SMS messages at any time by replying "STOP" to any message you receive from us.

6. Your Privacy Rights

You have certain rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you.

• Right to Rectification: You can request to correct or update any inaccurate or incomplete personal information.

• Right to Opt-Out: You can opt out of marketing communications at any time by unsubscribing from our emails or by contacting us directly.

To exercise any of these rights, please contact us at shlandscapenj@gmail.com.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this policy, you may email us at shlandscapenj@gmail.com.

SH General Landscapes LLC